JPMorganChase
Branch Operations Lead - Florissant Branch - Florissant, MO
JPMorganChase, Florissant, Missouri, United States, 63034
Overview
Branch Operations Lead - Florissant Branch - Florissant, MO. Join to apply for the Branch Operations Lead role at JPMorganChase.
As a Branch Operations Lead in a Chase Branch, you’ll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively. Anticipate needs while checking them into the waiting queue to ensure a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively while adhering to bank policies and procedures.
Introduce clients to the branch team, collaborate to deliver seamless service, and assist with specialized financial needs to elevate the client experience.
Simplify the banking experience by sharing self-service options for account access anytime, day or night.
Support all aspects of branch operations in partnership with the Branch Manager, maintaining high standards for loss control, compliance, and audits.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements; ability to keep operations smooth and efficient.
Detail-oriented and organized, capable of juggling multiple tasks.
Strong leadership and operational proficiency with a focus on transaction accuracy and teamwork.
Ability to educate the branch team and partners, keeping everyone informed.
Excellent client relationship skills with the ability to educate and refer clients to experts when needed.
1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Completion of the Branch Operations Lead Training Program before placement as a Branch Operations Lead.
Travel required for in-person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer Statement We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
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As a Branch Operations Lead in a Chase Branch, you’ll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively. Anticipate needs while checking them into the waiting queue to ensure a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively while adhering to bank policies and procedures.
Introduce clients to the branch team, collaborate to deliver seamless service, and assist with specialized financial needs to elevate the client experience.
Simplify the banking experience by sharing self-service options for account access anytime, day or night.
Support all aspects of branch operations in partnership with the Branch Manager, maintaining high standards for loss control, compliance, and audits.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements; ability to keep operations smooth and efficient.
Detail-oriented and organized, capable of juggling multiple tasks.
Strong leadership and operational proficiency with a focus on transaction accuracy and teamwork.
Ability to educate the branch team and partners, keeping everyone informed.
Excellent client relationship skills with the ability to educate and refer clients to experts when needed.
1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Completion of the Branch Operations Lead Training Program before placement as a Branch Operations Lead.
Travel required for in-person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer Statement We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
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