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Kyriba

Customer Success Manager

Kyriba, Poland, Maine, us, 04274

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Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity

Opportunity for career advancement and growth within the organization

Engage with a diverse portfolio of customers, including large global businesses

Work collaboratively with cross-functional teams to achieve successful customer outcomes

Competitive benefits package, including travel opportunities (up to 30%)

Chance to make a significant impact on customer satisfaction and business success

What to Expect (Job Responsibilities)

Engage with customers to drive value realization and ensure business outcomes are met

Manage a diverse portfolio of complex customers, focusing on adoption of full functionality

Facilitate executive meetings to measure progress and business impact

Develop and document advanced account strategies in Customer Success Plans

Identify opportunities for expanding the employer's services within customer accounts

What is Required (Qualifications)

Four-year undergraduate degree preferred

Minimum of 5 years of experience in Customer Success, Account Management, or Sales

Strong knowledge of SaaS models and value-based engagement

Proven track record of driving client adoption, retention, and growth

Exceptional relationship-building and communication skills

How to Stand Out (Preferred Qualifications)

Treasury domain expertise is a plus

Experience facilitating executive-level meetings and advisory boards

Strong business and financial acumen

Advanced problem-solving and negotiation abilities

High degree of accountability and customer empathy

#FinancialTechnology #CustomerSuccess #CareerOpportunity #SaaS #CustomerEngagement

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