Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. As part of the Tapestry family, we are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, focusing on brand commitment when servicing customers. This role leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential. Responsibilities
Sample of tasks required of role: CASH WRAP
Greeting the customer with a smile and making eye contact; offering your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create a lasting impression by genuinely thanking the customer and providing a reason to return Represent the Coach brand appropriately STOCKROOM / WAREHOUSE
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in the stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts as scheduled Maintain Company Loss Prevention standards SALES FLOOR
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate information on price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards Competencies
Drive For Results: Consistently exceeds goals and is bottom-line oriented Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers Creativity: Generates new and unique ideas; able to connect unrelated concepts Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships Learning on The Fly: Learns quickly; adaptable to change; analyzes successes and failures for improvement Perseverance: Maintains energy and drive to finish tasks Dealing with Ambiguity: Adapts to change and risk; acts without having the full picture Additional Requirements
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), walkie talkie use, and ability to read price/product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; navigate the sales floor, stock room, and shelves; climb, bend, and kneel as required; frequently lift and carry up to 25 pounds and up to 50 pounds for shipment/transfer processing. Schedule:
Ability to meet Coach Scheduling & Availability expectations, including flexible schedules, nights, weekends, and holidays with high retail traffic and sale days. Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the position requirements, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other protected status under applicable law. Our Competencies for All Employees
Courage : Provides direct, actionable feedback and addresses issues promptly Creativity : Generates new ideas and adds value in brainstorming Customer Focus : Meets customer expectations and builds trust Dealing with Ambiguity : Adapts to change and uncertainty Drive for Results : Exceeds goals and pushes for results Interpersonal Savvy : Builds rapport and handles high-tension situations Learning on the Fly : Learns quickly and embraces new tasks Our Competencies for All People Managers
Strategic Agility : Anticipates trends and crafts strategies Developing Direct Reports and Others : Provides development opportunities and plans Building Effective Teams : Fosters collaboration and belonging EEO Statement
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and are made without regard to protected characteristics under applicable law. ADA
Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Other Information
Visit Coach at www.coach.com. Base Pay Range
$15.00 to $16.50 per hour. Benefits
Description of benefits includes health (medical, dental, vision), life and disability insurance, 401(k) and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. As part of the Tapestry family, we are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, focusing on brand commitment when servicing customers. This role leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential. Responsibilities
Sample of tasks required of role: CASH WRAP
Greeting the customer with a smile and making eye contact; offering your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create a lasting impression by genuinely thanking the customer and providing a reason to return Represent the Coach brand appropriately STOCKROOM / WAREHOUSE
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in the stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts as scheduled Maintain Company Loss Prevention standards SALES FLOOR
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate information on price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards Competencies
Drive For Results: Consistently exceeds goals and is bottom-line oriented Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers Creativity: Generates new and unique ideas; able to connect unrelated concepts Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships Learning on The Fly: Learns quickly; adaptable to change; analyzes successes and failures for improvement Perseverance: Maintains energy and drive to finish tasks Dealing with Ambiguity: Adapts to change and risk; acts without having the full picture Additional Requirements
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), walkie talkie use, and ability to read price/product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; navigate the sales floor, stock room, and shelves; climb, bend, and kneel as required; frequently lift and carry up to 25 pounds and up to 50 pounds for shipment/transfer processing. Schedule:
Ability to meet Coach Scheduling & Availability expectations, including flexible schedules, nights, weekends, and holidays with high retail traffic and sale days. Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the position requirements, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other protected status under applicable law. Our Competencies for All Employees
Courage : Provides direct, actionable feedback and addresses issues promptly Creativity : Generates new ideas and adds value in brainstorming Customer Focus : Meets customer expectations and builds trust Dealing with Ambiguity : Adapts to change and uncertainty Drive for Results : Exceeds goals and pushes for results Interpersonal Savvy : Builds rapport and handles high-tension situations Learning on the Fly : Learns quickly and embraces new tasks Our Competencies for All People Managers
Strategic Agility : Anticipates trends and crafts strategies Developing Direct Reports and Others : Provides development opportunities and plans Building Effective Teams : Fosters collaboration and belonging EEO Statement
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and are made without regard to protected characteristics under applicable law. ADA
Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Other Information
Visit Coach at www.coach.com. Base Pay Range
$15.00 to $16.50 per hour. Benefits
Description of benefits includes health (medical, dental, vision), life and disability insurance, 401(k) and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation.
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