GameStop
Full Time Assistant Store Manager (Store 6508)
GameStop, Sterling, Virginia, United States, 22170
Overview
Full Time Assistant Store Manager (Store 6508) Base pay range: $15.16/hr - $19.16/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Process guest purchases/return transactions using the Point‑of‑Sale (POS) system accurately, including making correct changes, bagging merchandise, providing receipts, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate; maintain professional phone etiquette.
Promote GameStop’s guest benefits, such as new title reservations, trade-in programs, and Pro Rewards loyalty.
Assist the Store Manager with setting guest service expectations and training store associates on company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates know policies, inventory control and loss prevention practices, safety, and ethics.
Schedule store associates, manage breaks and meals, and supervise staffing to maintain high-quality guest service.
Approve payroll, manage paid time off, and verify compensation accuracy.
Maintain store cleanliness, organization, merchandising, and equipment functionality.
Fulfill Omni-Channel orders and ensure daily shipping.
Protect company assets through inventory control and loss prevention; supervise closing procedures and address any concerns with the Store Manager.
Support the team in meeting sales, profit, and shrink goals and perform required administrative duties.
Perform inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Handle daily financial closeout, reconcile cash, and prepare bank deposits per guidelines.
Verify shipments for discrepancies; conduct inventories and communicate issues to management.
Process defectives/recalls and stock pulls accurately; ensure proper labeling and packing lists.
Maintain associate and guest safety; report injuries per guidelines.
Maintain store records/files and assist with up-to-date manuals.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Open and close procedures as required.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills.
Genuine and individualized guest assistance.
Clear verbal and written communication; bilingual English/Spanish preferred.
Ability to perform in a fast-paced environment and work independently or as part of a team.
Attendance, personal appearance, safety, and respectful workplace expectations.
Operate POS system and basic math skills; accurate paperwork and ability to follow instructions.
Flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week).
Ability to manage pressure, be creative, and solve problems; reliable and trustworthy.
Ability to stand and move for extended periods; lift up to 30 lbs as needed.
Disclaimer: GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Benefits: Full-time store positions may be eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance, with potential for bonuses or other incentives.
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Full Time Assistant Store Manager (Store 6508) Base pay range: $15.16/hr - $19.16/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Process guest purchases/return transactions using the Point‑of‑Sale (POS) system accurately, including making correct changes, bagging merchandise, providing receipts, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate; maintain professional phone etiquette.
Promote GameStop’s guest benefits, such as new title reservations, trade-in programs, and Pro Rewards loyalty.
Assist the Store Manager with setting guest service expectations and training store associates on company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates know policies, inventory control and loss prevention practices, safety, and ethics.
Schedule store associates, manage breaks and meals, and supervise staffing to maintain high-quality guest service.
Approve payroll, manage paid time off, and verify compensation accuracy.
Maintain store cleanliness, organization, merchandising, and equipment functionality.
Fulfill Omni-Channel orders and ensure daily shipping.
Protect company assets through inventory control and loss prevention; supervise closing procedures and address any concerns with the Store Manager.
Support the team in meeting sales, profit, and shrink goals and perform required administrative duties.
Perform inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Handle daily financial closeout, reconcile cash, and prepare bank deposits per guidelines.
Verify shipments for discrepancies; conduct inventories and communicate issues to management.
Process defectives/recalls and stock pulls accurately; ensure proper labeling and packing lists.
Maintain associate and guest safety; report injuries per guidelines.
Maintain store records/files and assist with up-to-date manuals.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Open and close procedures as required.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills.
Genuine and individualized guest assistance.
Clear verbal and written communication; bilingual English/Spanish preferred.
Ability to perform in a fast-paced environment and work independently or as part of a team.
Attendance, personal appearance, safety, and respectful workplace expectations.
Operate POS system and basic math skills; accurate paperwork and ability to follow instructions.
Flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week).
Ability to manage pressure, be creative, and solve problems; reliable and trustworthy.
Ability to stand and move for extended periods; lift up to 30 lbs as needed.
Disclaimer: GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Benefits: Full-time store positions may be eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance, with potential for bonuses or other incentives.
#J-18808-Ljbffr