Thomson Reuters
Manager, Customer Success - Audit
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Why consider this job opportunity
Salary range of $147,000 - $273,000, based on experience and skills
Flexible hybrid work model with options for remote work
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development through continuous learning and skill-building programs
Inclusive workplace culture emphasizing work-life balance and community engagement
Chance to make a real-world impact in the pursuit of justice and transparency
What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts
Set performance goals, monitor KPIs, and ensure accountability within the team
Oversee customer engagement strategies and success planning for various segments
Collaborate with cross-functional teams to enhance the customer experience
Implement scalable processes and tools to improve operational efficiency
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
Minimum of 5 years in Customer Success or Account Management within a SaaS environment
At least 2 years of people management experience leading Customer Success or similar teams
Proven track record of enhancing retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Experience in developing and executing customer strategies that drive measurable value
Strong leadership skills with an ability to inspire and motivate teams
Background in utilizing data-driven insights to inform decision-making
Familiarity with sales, product management, and support functions
Capacity to lead change and process improvements effectively
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary range of $147,000 - $273,000, based on experience and skills
Flexible hybrid work model with options for remote work
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development through continuous learning and skill-building programs
Inclusive workplace culture emphasizing work-life balance and community engagement
Chance to make a real-world impact in the pursuit of justice and transparency
What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts
Set performance goals, monitor KPIs, and ensure accountability within the team
Oversee customer engagement strategies and success planning for various segments
Collaborate with cross-functional teams to enhance the customer experience
Implement scalable processes and tools to improve operational efficiency
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
Minimum of 5 years in Customer Success or Account Management within a SaaS environment
At least 2 years of people management experience leading Customer Success or similar teams
Proven track record of enhancing retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Experience in developing and executing customer strategies that drive measurable value
Strong leadership skills with an ability to inspire and motivate teams
Background in utilizing data-driven insights to inform decision-making
Familiarity with sales, product management, and support functions
Capacity to lead change and process improvements effectively
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr