TRSS
Overview
Employer Industry: Legal Technology and Information Services Why consider this job opportunity: Salary up to $273,000 Flexible hybrid work model, allowing for a balanced work-life experience Comprehensive benefits package including flexible vacation, mental health days, and retirement savings Opportunities for career development and continuous learning through various programs Supportive and inclusive company culture recognized for its commitment to diversity and belonging Chance to make a real-world impact by helping customers pursue justice and transparency What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts Set performance goals, monitor KPIs, and ensure accountability within the team Oversee customer success planning and engagement strategies across different segments Collaborate cross-functionally with Sales, Product, Support, and Marketing to enhance customer experience Implement scalable processes and tools to improve team efficiency and effectiveness What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience) Minimum of 5 years in Customer Success or Account Management within a SaaS environment At least 2 years of people management experience leading Customer Success or similar teams Proven track record in driving customer retention, adoption, and team performance Proficiency in CRM and Customer Success platforms with strong analytical skills How to Stand Out (Preferred Qualifications)
Experience in using data-driven insights to inform strategy and decision-making Strong leadership skills with a focus on team motivation and empowerment Background in process improvement and change management Excellent communication and collaboration skills across various departments #LegalTech #CustomerSuccess #CareerDevelopment #HybridWork #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Legal Technology and Information Services Why consider this job opportunity: Salary up to $273,000 Flexible hybrid work model, allowing for a balanced work-life experience Comprehensive benefits package including flexible vacation, mental health days, and retirement savings Opportunities for career development and continuous learning through various programs Supportive and inclusive company culture recognized for its commitment to diversity and belonging Chance to make a real-world impact by helping customers pursue justice and transparency What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts Set performance goals, monitor KPIs, and ensure accountability within the team Oversee customer success planning and engagement strategies across different segments Collaborate cross-functionally with Sales, Product, Support, and Marketing to enhance customer experience Implement scalable processes and tools to improve team efficiency and effectiveness What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience) Minimum of 5 years in Customer Success or Account Management within a SaaS environment At least 2 years of people management experience leading Customer Success or similar teams Proven track record in driving customer retention, adoption, and team performance Proficiency in CRM and Customer Success platforms with strong analytical skills How to Stand Out (Preferred Qualifications)
Experience in using data-driven insights to inform strategy and decision-making Strong leadership skills with a focus on team motivation and empowerment Background in process improvement and change management Excellent communication and collaboration skills across various departments #LegalTech #CustomerSuccess #CareerDevelopment #HybridWork #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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