TRSS
Employer Industry: Legal and Financial Information Services
Why consider this job opportunity:
Salary up to $273,000
Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
Strong focus on career development and growth through continuous learning initiatives
Opportunity to make a real-world impact in the community through Social Impact initiatives
Recognized culture of inclusion and belonging with a commitment to employee wellbeing
What to Expect (Job Responsibilities):
Manage and develop a team of Customer Success Managers for high-value and emerging accounts
Set goals and monitor KPIs to ensure accountability and performance management
Oversee customer success planning and engagement strategies tailored to different segments
Collaborate cross-functionally with Sales, Product, Support, and Marketing teams
Utilize data analytics to inform strategy and identify opportunities for business expansion
What is Required (Qualifications):
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms; strong analytical skills
How to Stand Out (Preferred Qualifications):
Inspirational leadership skills that motivate and empower teams
Experience as a customer advocate, aligning strategies to drive measurable value
Ability to balance long-term vision with day-to-day execution
Strong collaborative skills to build partnerships across departments
Experience leading process improvements and embracing innovation
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #EmployeeWellbeing
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $273,000
Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
Strong focus on career development and growth through continuous learning initiatives
Opportunity to make a real-world impact in the community through Social Impact initiatives
Recognized culture of inclusion and belonging with a commitment to employee wellbeing
What to Expect (Job Responsibilities):
Manage and develop a team of Customer Success Managers for high-value and emerging accounts
Set goals and monitor KPIs to ensure accountability and performance management
Oversee customer success planning and engagement strategies tailored to different segments
Collaborate cross-functionally with Sales, Product, Support, and Marketing teams
Utilize data analytics to inform strategy and identify opportunities for business expansion
What is Required (Qualifications):
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms; strong analytical skills
How to Stand Out (Preferred Qualifications):
Inspirational leadership skills that motivate and empower teams
Experience as a customer advocate, aligning strategies to drive measurable value
Ability to balance long-term vision with day-to-day execution
Strong collaborative skills to build partnerships across departments
Experience leading process improvements and embracing innovation
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #EmployeeWellbeing
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr