Thomson Reuters
Associate Customer Success Manager, Growth - Audit
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Employer Industry: Legal Technology and Information Services
Why consider this job opportunity
Salary range of $70,000 - $130,000, based on experience and qualifications
Flexibility with work-life balance supported by workplace policies
Opportunities for career development and growth through continuous learning programs
Comprehensive benefits package including health, dental, vision, and generous paid time off
Award-winning culture focused on inclusion, belonging, and community impact
Chance to make a real-world impact by supporting justice, truth, and transparency initiatives
What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of smaller accounts
Drive product adoption, usage, and customer satisfaction through proactive engagement
Monitor customer health and usage trends to identify risks and opportunities
Conduct regular check-ins and success reviews to ensure value realization
Collaborate with internal teams to resolve customer issues and support renewals
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1–3 years in Customer Success, Account Management, or a similar role within a SaaS company
Proficiency in CRM and Customer Success platforms
Strong organizational skills to manage a high-volume book of business
Excellent communication skills to foster trust and build relationships with customers
How to Stand Out (Preferred Qualifications)
Passion for customer advocacy and delivering value
Curiosity and a desire for continuous learning and process improvement
Experience working collaboratively with internal teams to enhance customer experience
Ability to use data insights to guide engagement strategies
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Why consider this job opportunity
Salary range of $70,000 - $130,000, based on experience and qualifications
Flexibility with work-life balance supported by workplace policies
Opportunities for career development and growth through continuous learning programs
Comprehensive benefits package including health, dental, vision, and generous paid time off
Award-winning culture focused on inclusion, belonging, and community impact
Chance to make a real-world impact by supporting justice, truth, and transparency initiatives
What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of smaller accounts
Drive product adoption, usage, and customer satisfaction through proactive engagement
Monitor customer health and usage trends to identify risks and opportunities
Conduct regular check-ins and success reviews to ensure value realization
Collaborate with internal teams to resolve customer issues and support renewals
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1–3 years in Customer Success, Account Management, or a similar role within a SaaS company
Proficiency in CRM and Customer Success platforms
Strong organizational skills to manage a high-volume book of business
Excellent communication skills to foster trust and build relationships with customers
How to Stand Out (Preferred Qualifications)
Passion for customer advocacy and delivering value
Curiosity and a desire for continuous learning and process improvement
Experience working collaboratively with internal teams to enhance customer experience
Ability to use data insights to guide engagement strategies
#J-18808-Ljbffr