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Walgreens

Pharmacy Operations Manager

Walgreens, Rockford, Illinois, United States, 61103

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Pay and Benefits

Base pay range: $22.50/hr - $31.00/hr Responsibilities

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Participate in the selection, scheduling, and development of pharmacy technician personnel. Lead training, coaching, and performance management of pharmacy technicians. Make decisions regarding performance management including discipline and termination. Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints, respond to requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience. Model and share customer service best practices. Assist pharmacist in patient care activities including patient registration, prescription data entry, preparation of medications, counting, and verification where allowed by law. Support health service offerings including administering vaccines and health screenings where allowed by law. Ensure tasks are completed on time and maintain an efficient pharmacy workflow. Manage daily schedule of activities, coordinate inventory, and ensure a clean, stocked environment. Drive new technology/process roll-out and engage the team around action planning. Maintain recordkeeping and security safeguards in collaboration with the Pharmacy Manager. Adhere to Good Faith Dispensing policies and ensure the elements of Good Faith Dispensing are met during all applicable prescription-dispensing activities. Qualifications

Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). One year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations). Preferred Qualifications Previous people management/leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. For benefits, please visit: jobs.walgreens.com/benefits.

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