TRSS
Customer Success Manager (Legal AI Solutions) - Courts
TRSS, San Diego, California, United States, 92189
Employer Industry: Legal Technology Solutions
Why consider this job opportunity?
Salary up to $266,500
Flexibility to work remotely for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
Opportunities for career development and growth in an AI‑enabled future
Supportive workplace culture focused on inclusion, belonging, and employee wellbeing
Chance to make a meaningful impact in the legal industry by promoting justice and transparency
What to Expect (Job Responsibilities)
Engage with government executives to understand their goals and provide strategic guidance
Collaborate with government personnel to create tailored success plans and workflows using legal AI solutions
Partner with customers to drive adoption and ensure users receive appropriate training
Lead executive business reviews and capture the value delivered to government customers
Advocate for customer needs by sharing feedback with internal teams to influence product enhancements
What is Required (Qualifications)
Formal legal education (JD) or substantial experience in legal technology or with legal professionals
Minimum of 5 years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS firms
Familiarity with legal technology or AI‑driven platforms
Strong interpersonal and communication skills to build trusted relationships with customers
Proven ability to work collaboratively across various teams to enhance the customer journey
How to Stand Out (Preferred Qualifications)
Experience working specifically with state and local courts and/or government customers
Strong curiosity about technology and AI developments in the legal field
A proactive and personable approach to problem‑solving focused on customer satisfaction
#LegalTechnology #CustomerSuccess #CareerGrowth #RemoteWork #ImpactfulWork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity?
Salary up to $266,500
Flexibility to work remotely for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
Opportunities for career development and growth in an AI‑enabled future
Supportive workplace culture focused on inclusion, belonging, and employee wellbeing
Chance to make a meaningful impact in the legal industry by promoting justice and transparency
What to Expect (Job Responsibilities)
Engage with government executives to understand their goals and provide strategic guidance
Collaborate with government personnel to create tailored success plans and workflows using legal AI solutions
Partner with customers to drive adoption and ensure users receive appropriate training
Lead executive business reviews and capture the value delivered to government customers
Advocate for customer needs by sharing feedback with internal teams to influence product enhancements
What is Required (Qualifications)
Formal legal education (JD) or substantial experience in legal technology or with legal professionals
Minimum of 5 years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS firms
Familiarity with legal technology or AI‑driven platforms
Strong interpersonal and communication skills to build trusted relationships with customers
Proven ability to work collaboratively across various teams to enhance the customer journey
How to Stand Out (Preferred Qualifications)
Experience working specifically with state and local courts and/or government customers
Strong curiosity about technology and AI developments in the legal field
A proactive and personable approach to problem‑solving focused on customer satisfaction
#LegalTechnology #CustomerSuccess #CareerGrowth #RemoteWork #ImpactfulWork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr