University of California- Davis Health
Sr. Technical Portfolio Solutions Program Manager
University of California- Davis Health, Sacramento, California, United States, 95828
Overview
Apply for Job
Job ID: 82009
Location: Sacramento
Full/Part Time: Full Time
Additional actions: Add to Favorite Jobs; Email this Job
Job Summary Under the direction of the Manager, IT Portfolio Management, the Sr. Technical Portfolio Solutions Program Manager provides strategic leadership and advanced technical program management expertise for the planning, execution, and governance of the ServiceNow Strategic Portfolio Management (SPM) module and related enterprise portfolio processes. The incumbent serves as a recognized enterprise-wide subject matter expert in ServiceNow SPM and enterprise portfolio governance, responsible for technical oversight of the platform, lifecycle governance, demand intake, reporting, auditing, compliance monitoring, and process enablement. The position provides technical leadership to development teams, collaborates with cross-functional stakeholders, and safeguards the platform\'s long-term sustainability and ensures enterprise-wide compliance with established standards, policies, and procedures while aligning portfolio management practices with UC Davis Health\'s strategic objectives. The role requires deep technical knowledge of ServiceNow, advanced program management skills, and the ability to operate with a high degree of autonomy. By bridging strategic program leadership with technical oversight, the incumbent ensures ServiceNow implementations are architecturally sound, sustainable, and deliver measurable business value to the IT Division and the institution as a whole.
Apply By Date:
November 5, 2025 at 11:59pm. Selection activities may start at any time.
Minimum Qualifications For full consideration, applicants are encouraged to upload license and/or certification if required of the position.
ITIL v4 Certification
Project Management Professional (PMP) Certification
Bachelor\'s degree in Computer Science, Information Systems, or related field, or equivalent experience
8+ years of experience in IT project/program management, with at least 3 years in a technical leadership role
8+ years representing an organization system-wide, with proven experience leading enterprise-level, high-criticality initiatives
7+ years of progressively responsible experience in IT program or portfolio management
Proven ability to draft technical requirements, configure/build in DEV environments, and manage change through ITIL-compliant processes
Strong technical knowledge of ServiceNow modules (ITSM, ITOM, SPM, HRSD, or equivalent)
Strong interdisciplinary knowledge of enterprise IT systems, integrations, and data governance
Ability to gather requirements, develop/configure solutions, and manage changes through ITIL processes
Ability to lead cross-functional technical teams and manage complex, multi-stakeholder initiatives
Proficiency in technical documentation, system testing, and platform governance
Strong interdisciplinary knowledge of IT ecosystems, including HR, Finance, Procurement, and clinical systems
Expertise in enterprise portfolio governance, demand intake, lifecycle management, and compliance frameworks
Ability to mentor staff, build organizational capacity, and lead thought leadership initiatives
Strong analytical skills with experience developing dashboards, KPIs, and predictive analytics to support executive decision-making
Preferred Qualifications
Program Management Professional (PgMP) Certification
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
Master\'s degree in Information Technology, Computer Science, or related discipline
10+ years of progressively responsible experience with ServiceNow and enterprise IT governance
10+ years of program/portfolio leadership experience in healthcare, higher education, or other complex enterprise environments
Experience representing an organization in industry forums, governance groups, or professional associations
Experience with ITIL and Agile
Experience with enterprise architecture frameworks, cloud platforms, and data governance best practices
Demonstrated success implementing enterprise portfolio governance models across multiple disciplines (IT, Finance, HR, Operations, Clinical)
Knowledge of cybersecurity requirements and cloud-based integrations
Recognized expertise in portfolio governance practices at a UC system or industry level
Demonstrated ability to influence institutional policy and governance frameworks
Key Responsibilities
35% - Program and Platform Oversight
20% - Strategic Governance and Policy Alignment
20% - Mentorship, Leadership Development & External Collaboration
15% - Business Process Analysis & Enterprise Solutions
10% - Data Analytics & Reporting
Department Overview The Portfolio Planning & Governance (PPG) division is a strategic function within the IT Office of the CIO (OCIO). PPG provides transparency, governance, and oversight of the IT project portfolio, ensuring initiatives align with organizational strategy, resources are allocated effectively, and decision-makers have access to accurate and timely portfolio information.
PPG is responsible for overseeing and maintaining the IT project portfolio across UC Davis Health. Core functions include:
Overseeing the intake and planning of IT initiatives
Monitoring portfolio health and visibility through reporting and analysis
Partnering with the OCIO Leadership Cabinet and IT Division Portfolio Leaders to ensure alignment with business goals
Supporting the OCIO with data-driven recommendations to inform prioritization and resource allocation
The mission of PPG is to provide the Office of the CIO with clear, timely, and comprehensive visibility into the IT portfolio, enabling effective oversight of project status and portfolio health to support informed decision-making and strategic alignment.
Department Specific Job Scope This role provides strategic leadership for the implementation, optimization, and governance of ServiceNow Strategic Portfolio Management (SPM) as the enterprise platform for portfolio management, demand intake, and lifecycle tracking. The incumbent serves as the recognized subject matter expert (SME) in ServiceNow SPM and enterprise portfolio governance, responsible for defining standards, establishing best practices, and ensuring long-term sustainability of the platform.
The Sr. Technical Portfolio Solutions Program Manager provides leadership in portfolio governance that extends beyond ServiceNow SPM, integrating financial, clinical, research, and operational IT systems to ensure enterprise alignment. Leads initiatives that have significant institution-wide impact, driving modernization of portfolio planning and governance processes across the IT Division. This includes ensuring portfolio data integrity, enforcing compliance with governance policies, and enabling real-time, executive-level visibility into project and portfolio health. The role requires advanced judgment and decision-making to address complex challenges and influence outcomes at the enterprise level.
This role operates with a high degree of autonomy and is accountable for the technical and strategic success of IT portfolio management solutions at UC Davis Health. The outcomes of this position directly impact portfolio investments, annual IT initiatives, and IT and business stakeholders who rely on accurate portfolio data for operational and strategic decision-making.
Position Information
Salary or Pay Range:
$10,191.66 - $21,658.33
Salary Frequency:
Monthly
Salary Grade:
Grade 27
UC Job Title:
TCHL PROJECT MGT PROFL 5
UC Job Code:
000523
Number of Positions:
1
Appointment Type:
Staff: Career
Percentage of Time:
100
Shift (Work Schedule):
M - F 8am-5pm
Location:
UCDHAS Building (HSP165)
Union Representation:
99 - Non-Represented (PPSM)
Benefits Eligible:
Yes
This position is hybrid (mix of on-site and remote work)
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit\'s employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
High quality and low-cost medical plans to choose from to fit your family\'s needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours
Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Occasional Up to 3 Hours
Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
Sustained attention and concentration - Frequent 3 to 6 Hours
Complex problem solving/reasoning - Occasional Up to 3 Hours
Ability to organize & prioritize - Frequent 3 to 6 Hours
Communication skills - Frequent 3 to 6 Hours
Numerical skills - Occasional Up to 3 Hours
Constant Interaction - Frequent 3 to 6 Hours
Customer/Patient Contact - Frequent 3 to 6 Hours
Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we\'re committed to solving life\'s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California\'s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. You may be an excellent fit for this role—or the next one. We encourage you to apply even if your experience doesn\'t match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
#J-18808-Ljbffr
Job ID: 82009
Location: Sacramento
Full/Part Time: Full Time
Additional actions: Add to Favorite Jobs; Email this Job
Job Summary Under the direction of the Manager, IT Portfolio Management, the Sr. Technical Portfolio Solutions Program Manager provides strategic leadership and advanced technical program management expertise for the planning, execution, and governance of the ServiceNow Strategic Portfolio Management (SPM) module and related enterprise portfolio processes. The incumbent serves as a recognized enterprise-wide subject matter expert in ServiceNow SPM and enterprise portfolio governance, responsible for technical oversight of the platform, lifecycle governance, demand intake, reporting, auditing, compliance monitoring, and process enablement. The position provides technical leadership to development teams, collaborates with cross-functional stakeholders, and safeguards the platform\'s long-term sustainability and ensures enterprise-wide compliance with established standards, policies, and procedures while aligning portfolio management practices with UC Davis Health\'s strategic objectives. The role requires deep technical knowledge of ServiceNow, advanced program management skills, and the ability to operate with a high degree of autonomy. By bridging strategic program leadership with technical oversight, the incumbent ensures ServiceNow implementations are architecturally sound, sustainable, and deliver measurable business value to the IT Division and the institution as a whole.
Apply By Date:
November 5, 2025 at 11:59pm. Selection activities may start at any time.
Minimum Qualifications For full consideration, applicants are encouraged to upload license and/or certification if required of the position.
ITIL v4 Certification
Project Management Professional (PMP) Certification
Bachelor\'s degree in Computer Science, Information Systems, or related field, or equivalent experience
8+ years of experience in IT project/program management, with at least 3 years in a technical leadership role
8+ years representing an organization system-wide, with proven experience leading enterprise-level, high-criticality initiatives
7+ years of progressively responsible experience in IT program or portfolio management
Proven ability to draft technical requirements, configure/build in DEV environments, and manage change through ITIL-compliant processes
Strong technical knowledge of ServiceNow modules (ITSM, ITOM, SPM, HRSD, or equivalent)
Strong interdisciplinary knowledge of enterprise IT systems, integrations, and data governance
Ability to gather requirements, develop/configure solutions, and manage changes through ITIL processes
Ability to lead cross-functional technical teams and manage complex, multi-stakeholder initiatives
Proficiency in technical documentation, system testing, and platform governance
Strong interdisciplinary knowledge of IT ecosystems, including HR, Finance, Procurement, and clinical systems
Expertise in enterprise portfolio governance, demand intake, lifecycle management, and compliance frameworks
Ability to mentor staff, build organizational capacity, and lead thought leadership initiatives
Strong analytical skills with experience developing dashboards, KPIs, and predictive analytics to support executive decision-making
Preferred Qualifications
Program Management Professional (PgMP) Certification
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
Master\'s degree in Information Technology, Computer Science, or related discipline
10+ years of progressively responsible experience with ServiceNow and enterprise IT governance
10+ years of program/portfolio leadership experience in healthcare, higher education, or other complex enterprise environments
Experience representing an organization in industry forums, governance groups, or professional associations
Experience with ITIL and Agile
Experience with enterprise architecture frameworks, cloud platforms, and data governance best practices
Demonstrated success implementing enterprise portfolio governance models across multiple disciplines (IT, Finance, HR, Operations, Clinical)
Knowledge of cybersecurity requirements and cloud-based integrations
Recognized expertise in portfolio governance practices at a UC system or industry level
Demonstrated ability to influence institutional policy and governance frameworks
Key Responsibilities
35% - Program and Platform Oversight
20% - Strategic Governance and Policy Alignment
20% - Mentorship, Leadership Development & External Collaboration
15% - Business Process Analysis & Enterprise Solutions
10% - Data Analytics & Reporting
Department Overview The Portfolio Planning & Governance (PPG) division is a strategic function within the IT Office of the CIO (OCIO). PPG provides transparency, governance, and oversight of the IT project portfolio, ensuring initiatives align with organizational strategy, resources are allocated effectively, and decision-makers have access to accurate and timely portfolio information.
PPG is responsible for overseeing and maintaining the IT project portfolio across UC Davis Health. Core functions include:
Overseeing the intake and planning of IT initiatives
Monitoring portfolio health and visibility through reporting and analysis
Partnering with the OCIO Leadership Cabinet and IT Division Portfolio Leaders to ensure alignment with business goals
Supporting the OCIO with data-driven recommendations to inform prioritization and resource allocation
The mission of PPG is to provide the Office of the CIO with clear, timely, and comprehensive visibility into the IT portfolio, enabling effective oversight of project status and portfolio health to support informed decision-making and strategic alignment.
Department Specific Job Scope This role provides strategic leadership for the implementation, optimization, and governance of ServiceNow Strategic Portfolio Management (SPM) as the enterprise platform for portfolio management, demand intake, and lifecycle tracking. The incumbent serves as the recognized subject matter expert (SME) in ServiceNow SPM and enterprise portfolio governance, responsible for defining standards, establishing best practices, and ensuring long-term sustainability of the platform.
The Sr. Technical Portfolio Solutions Program Manager provides leadership in portfolio governance that extends beyond ServiceNow SPM, integrating financial, clinical, research, and operational IT systems to ensure enterprise alignment. Leads initiatives that have significant institution-wide impact, driving modernization of portfolio planning and governance processes across the IT Division. This includes ensuring portfolio data integrity, enforcing compliance with governance policies, and enabling real-time, executive-level visibility into project and portfolio health. The role requires advanced judgment and decision-making to address complex challenges and influence outcomes at the enterprise level.
This role operates with a high degree of autonomy and is accountable for the technical and strategic success of IT portfolio management solutions at UC Davis Health. The outcomes of this position directly impact portfolio investments, annual IT initiatives, and IT and business stakeholders who rely on accurate portfolio data for operational and strategic decision-making.
Position Information
Salary or Pay Range:
$10,191.66 - $21,658.33
Salary Frequency:
Monthly
Salary Grade:
Grade 27
UC Job Title:
TCHL PROJECT MGT PROFL 5
UC Job Code:
000523
Number of Positions:
1
Appointment Type:
Staff: Career
Percentage of Time:
100
Shift (Work Schedule):
M - F 8am-5pm
Location:
UCDHAS Building (HSP165)
Union Representation:
99 - Non-Represented (PPSM)
Benefits Eligible:
Yes
This position is hybrid (mix of on-site and remote work)
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit\'s employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
High quality and low-cost medical plans to choose from to fit your family\'s needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours
Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Occasional Up to 3 Hours
Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
Sustained attention and concentration - Frequent 3 to 6 Hours
Complex problem solving/reasoning - Occasional Up to 3 Hours
Ability to organize & prioritize - Frequent 3 to 6 Hours
Communication skills - Frequent 3 to 6 Hours
Numerical skills - Occasional Up to 3 Hours
Constant Interaction - Frequent 3 to 6 Hours
Customer/Patient Contact - Frequent 3 to 6 Hours
Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we\'re committed to solving life\'s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California\'s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. You may be an excellent fit for this role—or the next one. We encourage you to apply even if your experience doesn\'t match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
#J-18808-Ljbffr