UC Davis Clinical and Translational Science Center
Sr. Technical Portfolio Solutions Program Manager
UC Davis Clinical and Translational Science Center, Sacramento, California, United States, 95828
Sr. Technical Portfolio Solutions Program Manager
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Sr. Technical Portfolio Solutions Program Manager
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UC Davis Clinical and Translational Science Center Overview
Under the direction of the Manager, IT Portfolio Management, the Sr. Technical Portfolio Solutions Program Manager provides strategic leadership and advanced technical program management expertise for the planning, execution, and governance of the ServiceNow Strategic Portfolio Management (SPM) module and related enterprise portfolio processes. The incumbent serves as an enterprise wide subject matter expert in ServiceNow SPM and enterprise portfolio governance, responsible for technical oversight of the platform, lifecycle governance, demand intake, reporting, auditing, compliance monitoring, and process enablement. The position provides technical leadership to development teams, collaborates with cross-functional stakeholders, and safeguards the platform’s long-term sustainability and ensures enterprise-wide compliance with established standards, policies, and procedures while aligning portfolio management practices with UC Davis Health’s strategic objectives. Responsibilities
Provide leadership for planning, execution, and governance of the ServiceNow SPM module and related portfolio processes. Act as enterprise wide SME for ServiceNow SPM and portfolio governance; oversee platform lifecycle, demand intake, reporting, auditing, and compliance monitoring. Provide technical leadership to development teams; collaborate with cross-functional stakeholders; ensure long-term sustainability and policy compliance. Ensure portfolio management practices align with UC Davis Health’s strategic objectives. Operate with a high degree of autonomy to ensure architectural soundness, sustainability, and measurable business value. Qualifications
ITIL v4 Certification Project Management Professional (PMP) Certification Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience 8+ years of IT project/program management experience, with at least 3 years in a technical leadership role 8+ years representing an organization system-wide with enterprise-level, high-criticality initiatives 7+ years of progressively responsible experience in IT program or portfolio management Proven ability to draft technical requirements, configure/build in DEV environments, and manage changes through ITIL processes Strong knowledge of ServiceNow modules (ITSM, ITOM, SPM, HRSD, or equivalent) Interdisciplinary knowledge of enterprise IT systems, integrations, and data governance Ability to gather requirements, develop/configure solutions, and manage changes through ITIL Ability to lead cross-functional technical teams and manage complex, multi-stakeholder initiatives Proficiency in technical documentation, system testing, and platform governance Knowledge of HR, Finance, Procurement, and clinical systems Expertise in enterprise portfolio governance, demand intake, lifecycle management, and compliance frameworks Ability to mentor staff and lead thought leadership Analytical skills with experience developing dashboards, KPIs, and predictive analytics Preferred Qualifications
PgMP Certification ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist Master’s degree in IT, Computer Science, or related discipline 10+ years of experience with ServiceNow and enterprise IT governance 10+ years of program/portfolio leadership in healthcare, higher education, or similar complex environments Experience in industry governance forums or associations Experience with ITIL and Agile Experience with enterprise architecture, cloud platforms, and data governance Track record of implementing enterprise portfolio governance models across IT, Finance, HR, Operations, and Clinical Knowledge of cybersecurity requirements and cloud-based integrations Recognition in portfolio governance at UC system or industry level Ability to influence institutional policy and governance frameworks Key Responsibilities
Program and Platform Oversight (35%) Strategic Governance and Policy Alignment (20%) Mentorship, Leadership Development & External Collaboration (20%) Business Process Analysis & Enterprise Solutions (15%) Data Analytics & Reporting (10%) Department Overview
The Portfolio Planning & Governance (PPG) division is a strategic function within the IT Office of the CIO (OCIO). PPG provides transparency, governance, and oversight of the IT project portfolio, ensuring initiatives align with organizational strategy and that decision-makers have timely portfolio information. Benefits
UC Davis offers a comprehensive benefits package. Details are available on the Benefits Summary pages for UC Davis Health Employees and UC Davis Employees, including health plans, leave, education assistance, retirement options, and more. See the university’s anti-discrimination policy and related resources in the linked materials. Position Information
Salary: $10,191.66 - $21,658.33 monthly Salary Grade: 27 Location: UC Davis Health (UCDHAS Building) Appointment Type: Staff: Career Percentage of Time: 100% Schedule: M-F, 8am-5pm Hybrid work arrangement Other
EEO statements and other legal disclosures required by UC Davis are included in the original posting. Note: This reformatted description preserves the core responsibilities and qualifications from the original posting while complying with formatting standards.
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Join to apply for the
Sr. Technical Portfolio Solutions Program Manager
role at
UC Davis Clinical and Translational Science Center Overview
Under the direction of the Manager, IT Portfolio Management, the Sr. Technical Portfolio Solutions Program Manager provides strategic leadership and advanced technical program management expertise for the planning, execution, and governance of the ServiceNow Strategic Portfolio Management (SPM) module and related enterprise portfolio processes. The incumbent serves as an enterprise wide subject matter expert in ServiceNow SPM and enterprise portfolio governance, responsible for technical oversight of the platform, lifecycle governance, demand intake, reporting, auditing, compliance monitoring, and process enablement. The position provides technical leadership to development teams, collaborates with cross-functional stakeholders, and safeguards the platform’s long-term sustainability and ensures enterprise-wide compliance with established standards, policies, and procedures while aligning portfolio management practices with UC Davis Health’s strategic objectives. Responsibilities
Provide leadership for planning, execution, and governance of the ServiceNow SPM module and related portfolio processes. Act as enterprise wide SME for ServiceNow SPM and portfolio governance; oversee platform lifecycle, demand intake, reporting, auditing, and compliance monitoring. Provide technical leadership to development teams; collaborate with cross-functional stakeholders; ensure long-term sustainability and policy compliance. Ensure portfolio management practices align with UC Davis Health’s strategic objectives. Operate with a high degree of autonomy to ensure architectural soundness, sustainability, and measurable business value. Qualifications
ITIL v4 Certification Project Management Professional (PMP) Certification Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience 8+ years of IT project/program management experience, with at least 3 years in a technical leadership role 8+ years representing an organization system-wide with enterprise-level, high-criticality initiatives 7+ years of progressively responsible experience in IT program or portfolio management Proven ability to draft technical requirements, configure/build in DEV environments, and manage changes through ITIL processes Strong knowledge of ServiceNow modules (ITSM, ITOM, SPM, HRSD, or equivalent) Interdisciplinary knowledge of enterprise IT systems, integrations, and data governance Ability to gather requirements, develop/configure solutions, and manage changes through ITIL Ability to lead cross-functional technical teams and manage complex, multi-stakeholder initiatives Proficiency in technical documentation, system testing, and platform governance Knowledge of HR, Finance, Procurement, and clinical systems Expertise in enterprise portfolio governance, demand intake, lifecycle management, and compliance frameworks Ability to mentor staff and lead thought leadership Analytical skills with experience developing dashboards, KPIs, and predictive analytics Preferred Qualifications
PgMP Certification ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist Master’s degree in IT, Computer Science, or related discipline 10+ years of experience with ServiceNow and enterprise IT governance 10+ years of program/portfolio leadership in healthcare, higher education, or similar complex environments Experience in industry governance forums or associations Experience with ITIL and Agile Experience with enterprise architecture, cloud platforms, and data governance Track record of implementing enterprise portfolio governance models across IT, Finance, HR, Operations, and Clinical Knowledge of cybersecurity requirements and cloud-based integrations Recognition in portfolio governance at UC system or industry level Ability to influence institutional policy and governance frameworks Key Responsibilities
Program and Platform Oversight (35%) Strategic Governance and Policy Alignment (20%) Mentorship, Leadership Development & External Collaboration (20%) Business Process Analysis & Enterprise Solutions (15%) Data Analytics & Reporting (10%) Department Overview
The Portfolio Planning & Governance (PPG) division is a strategic function within the IT Office of the CIO (OCIO). PPG provides transparency, governance, and oversight of the IT project portfolio, ensuring initiatives align with organizational strategy and that decision-makers have timely portfolio information. Benefits
UC Davis offers a comprehensive benefits package. Details are available on the Benefits Summary pages for UC Davis Health Employees and UC Davis Employees, including health plans, leave, education assistance, retirement options, and more. See the university’s anti-discrimination policy and related resources in the linked materials. Position Information
Salary: $10,191.66 - $21,658.33 monthly Salary Grade: 27 Location: UC Davis Health (UCDHAS Building) Appointment Type: Staff: Career Percentage of Time: 100% Schedule: M-F, 8am-5pm Hybrid work arrangement Other
EEO statements and other legal disclosures required by UC Davis are included in the original posting. Note: This reformatted description preserves the core responsibilities and qualifications from the original posting while complying with formatting standards.
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