State of California
Overview
Senior Trainer ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $6,031.00 - $7,547.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 11/3/2025 Application Methods:
Electronic (Using your CalCareer Account) Or By Mail Drop-off The CalSTRS Customer Service Division is seeking a motivated individual to work as an Associate Governmental Program Analyst (Limited-Term) in the Training Unit. Customer Service is the first point of contact for CalSTRS’ members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry. The Training Unit designs, develops and implements New Employee Training, NET, for new Contact Center agents as well as additional training for seasoned staff and leadership, such as online message training and division development training. Under the direction of the Customer Service Training Manager (Staff Services Manager I), the Associate Governmental Program Analyst operating as the Senior Trainer independently develops and delivers initial and ongoing skills-based training that results in retention and effective application of training content. Responsibilities Independently develop and deliver initial and ongoing skills-based training for the Contact Center. Design, implement and evaluate training programs to improve retention and application of content. Collaborate with teams to ensure training aligns with current organizational needs. Provide feedback, coaching and mentoring to trainees and staff. Facilitate access to online and in-person training resources. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Salary: $6,031.00 - $7,547.00; New state hires at minimum of classification or alternate range when applicable. Number of Positions:
1 Work Location:
Telework: Hybrid Job Type:
12 Month Limited Term - Full Time Department Information
CalSTRS: Securing the financial future and sustaining the trust of California’s educators CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Our headquarters feature LEED Platinum-certified facilities and various on-site amenities. We offer a range of wellness and development programs and hybrid work options. If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce, learn more about our career options at
CalSTRS.com/Careers . Special Requirements
Statement of Qualifications Interested individuals must submit a SOQ in addition to the standard state application. Your SOQ will be considered the first interview. If qualifications are competitive, you will be invited to an interview. When completing the SOQ, include all relevant experience, education and training, and explain all answers thoroughly. SOQ should not exceed two pages with single spacing, 12-point font, and 1-inch margins. Include your full name at the top of the first page. Number and address each question as follows: Describe your most recent experience in designing and delivering training. Include an example of keeping training relevant to current needs. Describe your most recent experience working in a team environment. Include an example of collaboration. Describe your experience in providing quality customer service. Include an example of balancing customer and organizational needs. Exam This position requires a current
Associate Governmental Program Analyst
examination. If you need to take the examination or if your score has expired,
click here
to gain list eligibility. Background Investigation Prior to employment a background investigation will be conducted, including fingerprinting and checks of criminal/civil records, and verification of education and driving records where applicable. Disclosures This position may be subject to disclosure and disqualification requirements concerning economic conflicts of interest, including the Political Reform Act and filing a Statement of Economic Interest (Form 700). Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date. Dates on Mobile Bar Codes are not considered postmarks. Final Filing Date: 11/3/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, reinstatement, LEAP/list eligibility, or SROA/Surplus eligibility may apply. SROA/Surplus candidates are given priority. Applications will be screened and only the most qualified applicants will be selected. Meet the Minimum Qualifications stated in the Classification Specifications. How To Apply Submit electronic applications through your CalCareer Account at www.CalCareers.ca.gov. If submitting a hard copy, include the complete Application Package listing. Address for Mailing or Drop-Off Application Packages State Teachers’ Retirement System (CalSTRS) Attn: Recruitment, P.O. Box 15275, MS 31, Sacramento, CA 95851-0275 OR CalSTRS, Attn: Recruitment, 100 Waterfront Place, West Sacramento, CA 95605. Hours: 08:00 AM - 05:00 PM. Required Application Package Documents
Current STD 678 form or online application; include all relevant Experience and Education for the Minimum Qualifications. Resume is required and must be included. Statement of Qualifications (SOQ) as described above. Applicants requiring reasonable accommodations for the hiring interview process must request them when scheduling the interview. For questions regarding accommodations, contact the EEO Office listed in the job posting. Benefits Remote work options Medical, dental and vision insurance Paid holidays and a defined benefit retirement program Generous vacation/sick leave The Human Resources Contact is available to answer questions regarding the position or application process.
Contact:
Recruitment, (916) 414-4990, Recruitment@calstrs.com Equal Opportunity The State of California is an equal opportunity employer. It is an objective to maintain a drug-free workplace.
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Senior Trainer ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $6,031.00 - $7,547.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 11/3/2025 Application Methods:
Electronic (Using your CalCareer Account) Or By Mail Drop-off The CalSTRS Customer Service Division is seeking a motivated individual to work as an Associate Governmental Program Analyst (Limited-Term) in the Training Unit. Customer Service is the first point of contact for CalSTRS’ members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry. The Training Unit designs, develops and implements New Employee Training, NET, for new Contact Center agents as well as additional training for seasoned staff and leadership, such as online message training and division development training. Under the direction of the Customer Service Training Manager (Staff Services Manager I), the Associate Governmental Program Analyst operating as the Senior Trainer independently develops and delivers initial and ongoing skills-based training that results in retention and effective application of training content. Responsibilities Independently develop and deliver initial and ongoing skills-based training for the Contact Center. Design, implement and evaluate training programs to improve retention and application of content. Collaborate with teams to ensure training aligns with current organizational needs. Provide feedback, coaching and mentoring to trainees and staff. Facilitate access to online and in-person training resources. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Salary: $6,031.00 - $7,547.00; New state hires at minimum of classification or alternate range when applicable. Number of Positions:
1 Work Location:
Telework: Hybrid Job Type:
12 Month Limited Term - Full Time Department Information
CalSTRS: Securing the financial future and sustaining the trust of California’s educators CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Our headquarters feature LEED Platinum-certified facilities and various on-site amenities. We offer a range of wellness and development programs and hybrid work options. If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce, learn more about our career options at
CalSTRS.com/Careers . Special Requirements
Statement of Qualifications Interested individuals must submit a SOQ in addition to the standard state application. Your SOQ will be considered the first interview. If qualifications are competitive, you will be invited to an interview. When completing the SOQ, include all relevant experience, education and training, and explain all answers thoroughly. SOQ should not exceed two pages with single spacing, 12-point font, and 1-inch margins. Include your full name at the top of the first page. Number and address each question as follows: Describe your most recent experience in designing and delivering training. Include an example of keeping training relevant to current needs. Describe your most recent experience working in a team environment. Include an example of collaboration. Describe your experience in providing quality customer service. Include an example of balancing customer and organizational needs. Exam This position requires a current
Associate Governmental Program Analyst
examination. If you need to take the examination or if your score has expired,
click here
to gain list eligibility. Background Investigation Prior to employment a background investigation will be conducted, including fingerprinting and checks of criminal/civil records, and verification of education and driving records where applicable. Disclosures This position may be subject to disclosure and disqualification requirements concerning economic conflicts of interest, including the Political Reform Act and filing a Statement of Economic Interest (Form 700). Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date. Dates on Mobile Bar Codes are not considered postmarks. Final Filing Date: 11/3/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, reinstatement, LEAP/list eligibility, or SROA/Surplus eligibility may apply. SROA/Surplus candidates are given priority. Applications will be screened and only the most qualified applicants will be selected. Meet the Minimum Qualifications stated in the Classification Specifications. How To Apply Submit electronic applications through your CalCareer Account at www.CalCareers.ca.gov. If submitting a hard copy, include the complete Application Package listing. Address for Mailing or Drop-Off Application Packages State Teachers’ Retirement System (CalSTRS) Attn: Recruitment, P.O. Box 15275, MS 31, Sacramento, CA 95851-0275 OR CalSTRS, Attn: Recruitment, 100 Waterfront Place, West Sacramento, CA 95605. Hours: 08:00 AM - 05:00 PM. Required Application Package Documents
Current STD 678 form or online application; include all relevant Experience and Education for the Minimum Qualifications. Resume is required and must be included. Statement of Qualifications (SOQ) as described above. Applicants requiring reasonable accommodations for the hiring interview process must request them when scheduling the interview. For questions regarding accommodations, contact the EEO Office listed in the job posting. Benefits Remote work options Medical, dental and vision insurance Paid holidays and a defined benefit retirement program Generous vacation/sick leave The Human Resources Contact is available to answer questions regarding the position or application process.
Contact:
Recruitment, (916) 414-4990, Recruitment@calstrs.com Equal Opportunity The State of California is an equal opportunity employer. It is an objective to maintain a drug-free workplace.
#J-18808-Ljbffr