Ross Stores, Inc.
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Area Supervisor
role at
Ross Stores, Inc.
Ross is a leading off‑price retail chain with over 2,200 stores, strong growth and a focus on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings.
About Ross Ross provides a fun and exciting treasure hunt experience while fostering a culture that values people, teamwork, and continuous learning. All employees are expected to uphold the company’s commitment to diversity, equality, inclusion, and community impact.
General Purpose The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the Store and for general operations when serving as Manager on Duty. Duties include opening/closing the store, supervising associates, maintaining a friendly and organized shopping environment, and executing company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority; practices safe behaviors in all activities.
Maintains awareness on the sales floor and reports unsafe conditions or practices to Store Leadership.
Secures building entry/exit control and ensures daily function of EAS devices, cash office, and armored carrier pick‑ups.
Removes clutter, ensures safe egress to emergency exits, and supports customer safety during accident prevention, reporting, and emergency procedures.
Tests fire alarm systems as scheduled and responds to after‑hours alarms when required.
Customer Service
Treats customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism; recognizes associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance and ensures all associates adhere to the dress code.
Keeps all store areas clean, well‑maintained, and merchandised to standard; responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing, and markdowns meet company standards through teaching, assigning tasks, and following up.
Receives merchandise trucks and non‑merchandise inbound deliveries.
Processes all merchandise with urgency and organizes all stockrooms.
Helps deliver and place merchandise on the sales floor; secures and processes back‑stock.
Maintains compliance with monthly presentation guidelines and manages floor moves and promotional signing.
Loss Prevention
Complies with the Loss Prevention Awareness Program and maintains a strong customer service presence.
Safeguards confidential information, cash, credit card data, and merchandise.
Maintains the public view monitor, performs code package inspections, and executes company best practices to minimize steps.
Front End Supervision and Operations
Ensures associates perform front end procedures to company standards.
Maintains pace and presence at the front end, trains associates on cash registers, shortage control, and other front end procedures.
Controls associates’ break schedules and ensures all front end equipment and supplies are functioning and available.
Ensures go‑backs are expedited, scanned, tagged, and ticketed.
Fitting Rooms
Maintains cleanliness and audits garment tags in fitting rooms.
Ensures go‑back compliance throughout the day.
Administrative Duties
Manages cash pulls, bank deposits, front end controls, payroll administration, and other responsibilities as assigned by the Store Manager.
Competencies
Manages work processes, business acumen, planning, talent development, collaboration, leading by example, effective communication, and accountability.
Qualifications and Special Skills
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Availability to work evenings and weekends.
Physical Requirements/ADA
Use all store equipment, including PDTs, registers, and PCs.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Stockroom associates may need to push, pull, and lift more than 20 lbs.
Legal and Equal Employment Opportunity Statement Ross is an equal employment opportunity employer and is committed to providing a work environment free of discrimination. We consider applicants based on skills, abilities, and experience and comply with all applicable laws prohibiting discrimination on the basis of race, color, religion, sex, national origin, age, disability, and other protected categories.
Compensation The base pay range for this role is $18.00 – $18.50 per hour, depending on experience, skills, qualifications, education, certifications, seniority, and location.
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Area Supervisor
role at
Ross Stores, Inc.
Ross is a leading off‑price retail chain with over 2,200 stores, strong growth and a focus on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings.
About Ross Ross provides a fun and exciting treasure hunt experience while fostering a culture that values people, teamwork, and continuous learning. All employees are expected to uphold the company’s commitment to diversity, equality, inclusion, and community impact.
General Purpose The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the Store and for general operations when serving as Manager on Duty. Duties include opening/closing the store, supervising associates, maintaining a friendly and organized shopping environment, and executing company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority; practices safe behaviors in all activities.
Maintains awareness on the sales floor and reports unsafe conditions or practices to Store Leadership.
Secures building entry/exit control and ensures daily function of EAS devices, cash office, and armored carrier pick‑ups.
Removes clutter, ensures safe egress to emergency exits, and supports customer safety during accident prevention, reporting, and emergency procedures.
Tests fire alarm systems as scheduled and responds to after‑hours alarms when required.
Customer Service
Treats customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism; recognizes associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance and ensures all associates adhere to the dress code.
Keeps all store areas clean, well‑maintained, and merchandised to standard; responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing, and markdowns meet company standards through teaching, assigning tasks, and following up.
Receives merchandise trucks and non‑merchandise inbound deliveries.
Processes all merchandise with urgency and organizes all stockrooms.
Helps deliver and place merchandise on the sales floor; secures and processes back‑stock.
Maintains compliance with monthly presentation guidelines and manages floor moves and promotional signing.
Loss Prevention
Complies with the Loss Prevention Awareness Program and maintains a strong customer service presence.
Safeguards confidential information, cash, credit card data, and merchandise.
Maintains the public view monitor, performs code package inspections, and executes company best practices to minimize steps.
Front End Supervision and Operations
Ensures associates perform front end procedures to company standards.
Maintains pace and presence at the front end, trains associates on cash registers, shortage control, and other front end procedures.
Controls associates’ break schedules and ensures all front end equipment and supplies are functioning and available.
Ensures go‑backs are expedited, scanned, tagged, and ticketed.
Fitting Rooms
Maintains cleanliness and audits garment tags in fitting rooms.
Ensures go‑back compliance throughout the day.
Administrative Duties
Manages cash pulls, bank deposits, front end controls, payroll administration, and other responsibilities as assigned by the Store Manager.
Competencies
Manages work processes, business acumen, planning, talent development, collaboration, leading by example, effective communication, and accountability.
Qualifications and Special Skills
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Availability to work evenings and weekends.
Physical Requirements/ADA
Use all store equipment, including PDTs, registers, and PCs.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Stockroom associates may need to push, pull, and lift more than 20 lbs.
Legal and Equal Employment Opportunity Statement Ross is an equal employment opportunity employer and is committed to providing a work environment free of discrimination. We consider applicants based on skills, abilities, and experience and comply with all applicable laws prohibiting discrimination on the basis of race, color, religion, sex, national origin, age, disability, and other protected categories.
Compensation The base pay range for this role is $18.00 – $18.50 per hour, depending on experience, skills, qualifications, education, certifications, seniority, and location.
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