Czech Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Support Representative in our Ride-Sharing App Department for one of our clients! In this vital entry level role, you will be the key link between our Czech-speaking riders and drivers, providing exceptional support and ensuring that all client inquiries are addressed promptly and effectively. If you are passionate about technology and customer service, and if you enjoy working in a fast-paced environment, this position may be a perfect fit for you! Join our dedicated team and help us deliver an outstanding ride-sharing experience to our users. Responsibilities

Provide customer support in Czech through email, phone, and chat Assist riders and drivers with queries related to our ride-sharing platform Document customer interactions accurately in our support system Collaborate with internal teams to resolve complex issues Provide detailed information about ride options, promotions, and app features Gather feedback to improve service quality Participate in training sessions to stay knowledgeable about our services Fluency in Czech and English, both written and verbal Prior experience in customer support, preferably in the ride-sharing or technology sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to customer satisfaction Ability to manage multiple inquiries efficiently in a busy environment Familiarity with customer support tools and technologies Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...

#J-18808-Ljbffr