Dutch Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Ride-Sharing App Department! In this important role, you will be the primary point of contact for our Dutch-speaking users, providing outstanding support and assistance related to their ride-sharing experiences. Your language skills and customer service expertise will help ensure a smooth journey for our clients. If you are enthusiastic about technology and mobility solutions, and you thrive in a fast-paced environment, this position is perfect for you! Join our dedicated team and play a key role in enhancing the customer experience for our ride-sharing app users. Responsibilities

Respond to customer inquiries in Dutch via phone, email, and chat Assist users with questions about app functionalities, account issues, and ride-related inquiries Document customer interactions and resolutions accurately in our support system Collaborate with internal teams to resolve complex customer issues Provide clear and detailed information about ride-sharing policies and procedures Gather user feedback to aid in the improvement of our services Engage in ongoing training to stay up-to-date with app updates and features Fluency in Dutch and English, both written and verbal Prior experience in customer support, ideally within the tech or mobility sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Proactive approach to ensuring customer satisfaction Able to manage multiple inquiries efficiently in a dynamic environment Familiarity with customer support tools and applications Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

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