Riskonnect
Customer Success AI Operations Engineer
Riskonnect, Myrtle Point, Oregon, United States, 97458
Employer Industry: Risk Management Technology
Why consider this job opportunity:
Join a fast-growing, global team committed to innovation and collaboration
Opportunity for career advancement and growth within the organization
Work alongside talented professionals dedicated to solving complex challenges
Access to a culture of excellence recognized by multiple awards
Engage in a role that directly impacts customer satisfaction and experience
Responsibilities
Build and maintain a knowledge library for AI-enabled customer support
Design case intake flows and routing rules to enhance efficiency and accuracy
Monitor trends and adjust workflows to improve case management
Collaborate cross-functionally to align workflows with service-level agreements (SLAs)
Track performance metrics and recommend improvements for operational excellence
Qualifications
Strong background in customer support operations, knowledge management, or workflow/process design
Proven ability to translate recurring customer issues into actionable content
Excellent communication skills for collaboration across various teams
Experience with knowledge bases, workflow tools, and CRM systems (e.g., Salesforce)
Ability to monitor and analyze performance metrics
Preferred Qualifications
Experience in AI content development and implementation
Familiarity with customer satisfaction measurement tools
Previous roles in operational excellence or process improvement
Knowledge of risk management principles and practices
#RiskManagement #CustomerSupport #Innovation #CareerGrowth #Collaboration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Join a fast-growing, global team committed to innovation and collaboration
Opportunity for career advancement and growth within the organization
Work alongside talented professionals dedicated to solving complex challenges
Access to a culture of excellence recognized by multiple awards
Engage in a role that directly impacts customer satisfaction and experience
Responsibilities
Build and maintain a knowledge library for AI-enabled customer support
Design case intake flows and routing rules to enhance efficiency and accuracy
Monitor trends and adjust workflows to improve case management
Collaborate cross-functionally to align workflows with service-level agreements (SLAs)
Track performance metrics and recommend improvements for operational excellence
Qualifications
Strong background in customer support operations, knowledge management, or workflow/process design
Proven ability to translate recurring customer issues into actionable content
Excellent communication skills for collaboration across various teams
Experience with knowledge bases, workflow tools, and CRM systems (e.g., Salesforce)
Ability to monitor and analyze performance metrics
Preferred Qualifications
Experience in AI content development and implementation
Familiarity with customer satisfaction measurement tools
Previous roles in operational excellence or process improvement
Knowledge of risk management principles and practices
#RiskManagement #CustomerSupport #Innovation #CareerGrowth #Collaboration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr