Lab
BILINGUAL (English/Spanish) Cust Svc Support Rep-11am-8pm EST Remote (Patient Cu
Lab, Burlington, North Carolina, United States, 27215
Employer Industry: Healthcare Services
Why consider this job opportunity
Salary up to $21.00 per hour
Work from home opportunity
Quarterly variable bonus potential
Comprehensive benefits including medical, dental, vision, and paid time off
401(k) and Employee Stock Purchase Plans
No charge lab testing and fitness reimbursement program
What to Expect (Job Responsibilities)
Answer 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers
Assist Spanish-speaking customers for 85% of calls
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries during calls
Maintain performance goals and become proficient in processes through structured training
What is Required (Qualifications)
Must be professionally fluent in both English and Spanish
High School Diploma or equivalent required
Ability to work and learn in a fast-paced environment
Excellent verbal, listening, and organization skills
Proficiency in navigating multiple computer screens and applications
How to Stand Out (Preferred Qualifications)
Previous medical and/or call center experience is a plus
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $21.00 per hour
Work from home opportunity
Quarterly variable bonus potential
Comprehensive benefits including medical, dental, vision, and paid time off
401(k) and Employee Stock Purchase Plans
No charge lab testing and fitness reimbursement program
What to Expect (Job Responsibilities)
Answer 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers
Assist Spanish-speaking customers for 85% of calls
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries during calls
Maintain performance goals and become proficient in processes through structured training
What is Required (Qualifications)
Must be professionally fluent in both English and Spanish
High School Diploma or equivalent required
Ability to work and learn in a fast-paced environment
Excellent verbal, listening, and organization skills
Proficiency in navigating multiple computer screens and applications
How to Stand Out (Preferred Qualifications)
Previous medical and/or call center experience is a plus
#J-18808-Ljbffr