Senior Manager, GenAI-Driven Customer Experience Transformation

A global consulting firm is seeking a Customer Support Transformation Lead to optimize client services and technology solutions. The role requires at least 10 years of experience in customer support and strong leadership abilities. You will evaluate client offerings, lead delivery teams, and establish long-term relationships, using technologies like Salesforce and SaaS solutions to drive efficiencies and improve customer experiences. The position is located in Raleigh, North Carolina, with travel as required. #J-18808-Ljbffr