Senior CSR Lead & Coach — Call Center Operations

A leading technology firm seeks a Senior Customer Service representative in Frankfort, KY, responsible for coaching a team of agents and ensuring service level agreements are met. Candidates should have at least 2 years of call center experience and be comfortable providing feedback. Leadership experience is also a plus. This role involves working closely with supervisors and assisting with daily operations. Compensation is competitive and varies based on factors including location and qualifications. #J-18808-Ljbffr