Senior CSR Lead & Coach — Call Center Operations

A leading consulting firm in Trenton is seeking a Senior Customer Service representative to provide leadership and coaching for a team of Customer Service Agents. The role involves monitoring call performance and assisting in daily operations to meet service level agreements. Ideal candidates will have a minimum of two years in call center customer service and one year of leadership experience, with a high school diploma required. This position offers opportunities for professional development and certification. #J-18808-Ljbffr