Senior CSR Lead & Coach — Call Center Operations

A leading research firm seeks a Senior Customer Service representative responsible for providing leadership and coaching to a team of Customer Service Agents. You will work with supervisors, monitor calls, and assist in daily tasks to ensure service levels are met. Ideal candidates will have at least 2 years of call center experience and a High School Diploma. Join us in making an impact in customer service excellence. #J-18808-Ljbffr