Senior CSR Lead & Coach — Call Center Operations

A leading customer service firm in Austin is seeking a Senior Customer Service representative. This role involves providing leadership and coaching to a team of Customer Service Agents to achieve program objectives. The ideal candidate must have a minimum of 2 years in call center customer service and 1 year in a leadership role. Responsibilities include monitoring calls and assisting supervisors with operational tasks. The role offers a competitive compensation package tailored to each individual. #J-18808-Ljbffr