Senior CSR Lead & Coach — Call Center Operations

A leading customer service organization is seeking a Senior Customer Service representative in Indianapolis. This role involves leading and coaching customer service agents to meet program objectives, performing call monitoring, and assisting Operations Supervisors. The ideal candidate will have at least 2 years of call center experience and strong leadership skills. Candidates must possess a high school diploma or GED. A comprehensive benefits package is available, and candidates should expect to receive quality assurance certification upon employment. #J-18808-Ljbffr