Senior CSR Lead & Coach — Call Center Operations

A leading Federal Services company based in Salt Lake City seeks a Senior Customer Service Representative. The role involves providing leadership and coaching to Customer Service Agents to meet program objectives. Ideal candidates will have at least 2 years of call center experience and a high school diploma. Responsibilities include call monitoring, assisting operations supervisors, and ensuring service levels are achieved. This opportunity offers a competitive compensation package reflective of the role. #J-18808-Ljbffr