Senior CSR Lead & Coach — Call Center Operations

A leading service company in Des Moines seeks a Senior Customer Service Representative who will be responsible for leading and coaching a team of Customer Service Agents to meet program objectives and service levels. Candidates should have at least 2 years of call center experience and a High School Diploma or GED, along with a strong ability to provide feedback and coaching. This role includes various responsibilities like assisting Operations Supervisors and monitoring call volumes, ensuring high-quality service delivery. #J-18808-Ljbffr