Senior CSR Lead & Coach — Call Center Operations

A leading research firm is looking for a Senior Customer Service representative in Boise, Idaho to provide leadership and coaching to a team of customer service agents. The ideal candidate will have a High School Diploma or GED and at least 2 years of call center customer service experience, along with a proven ability to lead teams. Responsibilities include monitoring calls, assisting operations supervisors, and supporting team members on weekends. Competitive compensation and a dynamic work environment await you. #J-18808-Ljbffr