GovCIO
A government IT services firm is seeking a Helpdesk Manager to lead a team of Service Desk Technicians in providing Tier 1 support for federal clients. This fully remote role requires strong leadership and adherence to ITIL practices. Responsibilities include managing staffing, ensuring SLA compliance, conducting escalations, and implementing continuous improvement initiatives. Candidates need a Bachelor's degree and substantial experience in IT service management. The position offers a competitive salary of $120,000 annually.
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