Remote Service Desk Manager: ITIL Lead (24/7)

A government IT services provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support for federal clients. This fully remote role emphasizes leadership, adherence to ITIL best practices, and ensuring compliance with service levels. The manager will focus on continuous improvement in Incident, Problem, and Knowledge Management. Ideal candidates should have substantial experience in IT Service Desk management and ITIL practices. Competitive salary offered at $120,000 annually. #J-18808-Ljbffr