GovCIO
A government IT services company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians in a fully remote role. The ideal candidate will have 8-12 years of experience, strong leadership skills, and a solid understanding of ITIL practices. Responsibilities include managing team performance, ensuring compliance with service levels, and implementing continuous improvement initiatives. Candidates must possess ITIL certification and experience in incident and problem management. This position offers a competitive salary of $120,000 annually.
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