Remote Service Desk Manager: ITIL Lead (24/7)

A government IT services provider is seeking a Helpdesk Manager to lead a remote team of Service Desk Technicians providing Tier 1 support. The ideal candidate will have extensive experience in IT service management and leadership, with a strong background in ITIL practices. Responsibilities include managing service levels, overseeing incident and problem management processes, and ensuring continuous improvement initiatives. This is a fully remote role, offering a competitive salary of $120,000 annually. #J-18808-Ljbffr