Remote Service Desk Manager: ITIL Lead (24/7)

A leading IT services provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in a 24/7 remote environment. You will ensure adherence to ITIL best practices, with responsibilities including managing escalations, monitoring service levels, and training new team members. A Bachelor's degree and extensive experience in IT service management are required, along with strong leadership skills. If you're passionate about enhancing government IT, this is the role for you. #J-18808-Ljbffr