GovCIO
A leading government IT services provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support. This remote role requires strong leadership and operational oversight to ensure compliance with federal service levels. Candidates should possess a bachelor's degree, 8-12 years of relevant experience, and ITIL certification. The job includes monitoring team productivity and managing incident compliance. Attractive employee perks are offered, including flexible work environments and training assistance.
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