GovCIO
A government IT solutions company is looking for a Helpdesk Manager to oversee a team of Service Desk Technicians. This fully remote position requires strong leadership skills and adherence to ITIL best practices to meet service levels and implement continuous improvements. The ideal candidate has extensive experience in IT service management, excels in remote team management, and possesses necessary ITIL certifications. This role also includes monitoring productivity, ensuring compliance, and mentoring team members.
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