GovCIO
A leading IT service provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in a fully remote environment. The role requires strong leadership and adherence to ITIL best practices to ensure operational excellence and continuous improvement. Responsibilities include managing service levels, mentoring staff, and ensuring compliance with customer requirements. This position demands significant experience in IT Service Desk management, as well as an ITIL 4.0 certification. The ideal candidate is proactive and capable of effective remote team management.
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