GovCIO
A government IT service provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians in a fully remote environment. This position requires a strong focus on ITIL best practices and operational excellence. The Manager will oversee scheduling, staff productivity, incident and problem management, ensuring compliance with service levels and continuous improvement initiatives. Ideal candidates will possess a Bachelor's degree and extensive experience in IT service roles, including leadership. Join us to make impactful changes in government IT.
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