Remote Service Desk Manager: ITIL Lead (24/7)

A leading government IT service provider seeks a Helpdesk Manager to lead a remote team in delivering Tier 1 support. Responsibilities include ensuring adherence to SLAs, managing incidents and problems using ITIL best practices, and overseeing the daily operations of the service desk. The role demands strong leadership skills, extensive IT Service Desk experience, and the ability to manage remote teams effectively. This position offers a competitive salary of USD $120,000 annually and meaningful employee perks. #J-18808-Ljbffr