Remote Service Desk Manager: ITIL Lead (24/7)

A government IT service provider is seeking a Helpdesk Manager who will lead a team of Service Desk Technicians in a fully remote environment. The role demands strong leadership and adherence to ITIL best practices. Responsibilities include managing team performance, ensuring SLAs are met, and overseeing IT incident and problem management processes. Candidates should have a Bachelor's degree and substantial IT Service Desk experience, particularly in leadership positions. Competitive salary offered at $120,000 annually. #J-18808-Ljbffr