GovCIO
A leading government IT service provider seeks a Helpdesk Manager to lead a remote team of Service Desk Technicians for federal clients. This role ensures adherence to SLAs and ITIL best practices across Incident, Problem, and Knowledge Management. Requires a Bachelor's degree with 8-12 years of relevant experience, including 3 years in IT Service Desk and 2 years in a leadership role. The position offers a remote work environment and a competitive salary of $120,000 annually.
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