Remote Service Desk Manager: ITIL Lead (24/7)

A government IT solutions provider is seeking a Helpdesk Manager to lead a team of Tier 1 Service Desk Technicians in a fully remote environment. This position requires strong leadership and expertise in ITIL best practices to ensure service levels are met for federal clients. The ideal candidate will possess a Bachelor's degree and relevant experience in IT Service Desk management. Employees enjoy flexible work options and various benefits to support their well-being and career development. #J-18808-Ljbffr