Remote Service Desk Manager: ITIL Lead (24/7)

A government IT services provider is seeking a Helpdesk Manager who will lead a team of Service Desk Technicians in providing Tier 1 support for federal clients in a fully remote environment. The role requires strong leadership and experience in ITIL practices to ensure high service levels. Responsibilities include managing staff, monitoring productivity, and ensuring compliance with service requests and incidents. Applicants must possess a Bachelor's degree and significant experience in service desk management. #J-18808-Ljbffr