Remote Service Desk Manager: ITIL Lead (24/7)

A government IT services provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians in providing Tier 1 support for federal clients. This fully remote role requires strong leadership, ITIL best practices implementation, and effective management of service levels. The ideal candidate should have 8-12 years of relevant experience, including 3 years in a leadership role, and possess an ITIL 4.0 certification. Competitive salary with benefits provided. #J-18808-Ljbffr