Remote Service Desk Manager: ITIL Lead (24/7)

A government IT services provider seeks a Helpdesk Manager to lead a remote team of Service Desk Technicians. The ideal candidate will have 8-12 years of IT experience, with a strong focus on ITIL practices, and proven leadership skills in a fast-paced environment. This role ensures compliance with service levels, oversees staffing for 24/7 coverage, and continuously improves incident and problem management processes. Competitive salary offered at $120,000 per year with various employee perks. #J-18808-Ljbffr