Cognizant
A major technology solutions provider is looking for a Service Desk Support Analyst in Augusta, ME. This entry-level position focuses on delivering first-level technical support for enterprise IT environments. Responsibilities include managing tickets in ServiceNow, troubleshooting various IT issues, and providing excellent customer service. Ideal candidates will have a Bachelor's degree in a related field and a solid understanding of ITIL processes. Key benefits include medical insurance, paid time off, and a 401(k) plan.
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