GovCIO
A federal IT solutions provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians providing Tier 1 support. This position demands strong leadership in a remote environment, ensuring compliance with ITIL best practices. The ideal candidate will manage service levels and mentor staff effectively while also handling escalations and driving continuous improvements. A bachelor's degree and extensive experience in IT Service Desks and ITIL practices are essential. Competitive salary offered at $120,000 annually.
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