Pair Team
Learning and Development Specialist
at
Pair Team
Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save taxpayers $150B per year.
With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone. At Pair Team, we're not just delivering care—we're transforming it. We're building a future where high-touch, upside-driven care is accessible to everyone, especially the most underserved.
About the Opportunity
As a
L&D Specialist , you'll support the build and maintenance of Pair Team's learning content infrastructure as we scale Clinical Ops. This role is ideal for a proactive individual who thrives on execution, adapts existing approaches to new challenges, and partners cross-functionally to keep learning materials accurate, organized, and up to date.
You’ll work under general direction from L&D leadership while owning defined vivienda learning assets and contributing to a growing, structured learning ecosystem. This role ensures our training content keeps pace with product, process, and operational change in a dynamic digital health environment.
This is a fully remote position reporting up to the Sr. L&D Manager.
What You’ll Do
Develop and/or audit and update all interactive learning modules into SCORM-compliant courses within the LMS, and maintain accurate ongoing content management thereafter.
Own assigned learning assets through their lifecycle, including build, publishing, versioning, updates, and retirement.
Establish and maintain a structured learning content repository within the Knowledge Base.
Develop and update learning modules for new hire onboarding, product updates, and workflow changes.
Integrate into Operations and Product teams, staying up to date with workflow and/or product changes and ensuring training is reflective.
Collaborate with subject matter experts to validate content accuracy and readiness.
Apply learning content standards, templates, and versioning practices consistently.
Identify content gaps or inconsistencies and propose practical updates or improvements.
Communicate clearly with stakeholders and adapt messaging based on audience and context.
Support or co-facilitate training sessions to frontline teams (LCMs, RNs, BH, NPs, etc.) with opportunity to grow facilitation skills over time.
What You’ll Need
2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced or scaling healthtech organization that served high-acuity populations.
Hands‑on experience creating, updating, and maintaining SCORM‑compliant courses in an LMS using authoring tools (e.g., Articulate Storyline/Rise, Captivate, etc.).
Demonstrated ownership of learning assets end‑to‑end, including build, publishing, version control, updates, and retirement.
Comfortable partnering with Product and Operations to validate accuracy and alignment.
Excellent verbal and written communication with the ability to adapt to the audience.
Ability to stay current on product or workflow changes and reflect them accurately in training materials.
Consistent execution against defined content templates, standards, and versioning requirements.
Ability to spot content gaps or inconsistencies and flag practical improvements.
Organized with strong attention to detail.
Willingness to support or co‑facilitate training sessions.
Ownership mindset—own driving results.APP for the mission, business, employee and patient experience.
Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder.
Bilingual in Spanish and/or familiarity with onboarding or operational training for frontline or workflow‑driven roles are also a big plus!
Our Values
Lead with integrity : We keep our commitments and take responsibility for our actions.
Embrace challenges : We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls : We go the extra mile for our patients, partners and one another, and wetranswe toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself : We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first : We hold ourselves to the highest standards for our patients and ensure we are taking care of ourselves to care for others.
Equity compensation package
捷 vacation policy – take the time you need to recharge
Comprehensive medical, dental, and vision coverage
401(k)
100% company-sponsored short and long‑term disability and life insurance
Subsidized backup childcare and caregiver supports through Wellthy
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Seniority level Associate
Employment type Full‑time
Job function Training
Industries Hospitals and Health Care and Health and Human Services
#J-18808-Ljbffr
at
Pair Team
Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save taxpayers $150B per year.
With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone. At Pair Team, we're not just delivering care—we're transforming it. We're building a future where high-touch, upside-driven care is accessible to everyone, especially the most underserved.
About the Opportunity
As a
L&D Specialist , you'll support the build and maintenance of Pair Team's learning content infrastructure as we scale Clinical Ops. This role is ideal for a proactive individual who thrives on execution, adapts existing approaches to new challenges, and partners cross-functionally to keep learning materials accurate, organized, and up to date.
You’ll work under general direction from L&D leadership while owning defined vivienda learning assets and contributing to a growing, structured learning ecosystem. This role ensures our training content keeps pace with product, process, and operational change in a dynamic digital health environment.
This is a fully remote position reporting up to the Sr. L&D Manager.
What You’ll Do
Develop and/or audit and update all interactive learning modules into SCORM-compliant courses within the LMS, and maintain accurate ongoing content management thereafter.
Own assigned learning assets through their lifecycle, including build, publishing, versioning, updates, and retirement.
Establish and maintain a structured learning content repository within the Knowledge Base.
Develop and update learning modules for new hire onboarding, product updates, and workflow changes.
Integrate into Operations and Product teams, staying up to date with workflow and/or product changes and ensuring training is reflective.
Collaborate with subject matter experts to validate content accuracy and readiness.
Apply learning content standards, templates, and versioning practices consistently.
Identify content gaps or inconsistencies and propose practical updates or improvements.
Communicate clearly with stakeholders and adapt messaging based on audience and context.
Support or co-facilitate training sessions to frontline teams (LCMs, RNs, BH, NPs, etc.) with opportunity to grow facilitation skills over time.
What You’ll Need
2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced or scaling healthtech organization that served high-acuity populations.
Hands‑on experience creating, updating, and maintaining SCORM‑compliant courses in an LMS using authoring tools (e.g., Articulate Storyline/Rise, Captivate, etc.).
Demonstrated ownership of learning assets end‑to‑end, including build, publishing, version control, updates, and retirement.
Comfortable partnering with Product and Operations to validate accuracy and alignment.
Excellent verbal and written communication with the ability to adapt to the audience.
Ability to stay current on product or workflow changes and reflect them accurately in training materials.
Consistent execution against defined content templates, standards, and versioning requirements.
Ability to spot content gaps or inconsistencies and flag practical improvements.
Organized with strong attention to detail.
Willingness to support or co‑facilitate training sessions.
Ownership mindset—own driving results.APP for the mission, business, employee and patient experience.
Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder.
Bilingual in Spanish and/or familiarity with onboarding or operational training for frontline or workflow‑driven roles are also a big plus!
Our Values
Lead with integrity : We keep our commitments and take responsibility for our actions.
Embrace challenges : We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls : We go the extra mile for our patients, partners and one another, and wetranswe toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself : We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first : We hold ourselves to the highest standards for our patients and ensure we are taking care of ourselves to care for others.
Equity compensation package
捷 vacation policy – take the time you need to recharge
Comprehensive medical, dental, and vision coverage
401(k)
100% company-sponsored short and long‑term disability and life insurance
Subsidized backup childcare and caregiver supports through Wellthy
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Seniority level Associate
Employment type Full‑time
Job function Training
Industries Hospitals and Health Care and Health and Human Services
#J-18808-Ljbffr