Gfidigital
Support Analyst I
Gfidigital - Maryland Heights, Missouri, United States, 63043
Work at Gfidigital
Overview
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Overview
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The Support Analyst is the first tier in delivering exceptional customer service by implementing, maintaining, and troubleshooting technical systems. This role involves a high volume of initial contact via phone and/or email supporting and optimizing customer workstations, servers, software, network equipment, and connectivity. The ideal candidate is customer-focused, possesses strong verbal and written communication skills, and proactively works to meet client needs.
Serve as Tier I and first point of escalation for clients seeking technical assistance over the phone and ticketing system regarding mission-critical client issues, including outages, security incidents, or infrastructure failures Able to multitask in a fast-paced environment by taking a high volume of phone calls, while creating service desk tickets Comfortable with remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop/software Issues) 1-2 years in a similar role of IT support Setup and install Microsoft Office Suite, and other Windows applications Troubleshooting Windows workstations and applications Experience with Anti-virus/malware software and remediation processes Support various email systems (O365, GSuite) using SPAM filtering tools (Barracuda, Mimecast, Defender, Graphus) Knowledge of network switches, firewalls and access points Basic support for MFPs, Printers, Scanners, and other office technologies Provide third party vendor management assistance Ensure that Service Level Agreements are met for all customers Ability to effectively prioritize and execute tasks in a high-pressure environment Strong documentation skills with the ability to accurately document information related to client environments and issue resolution Acute attention to detail Ability to absorb and retain information quickly Highly self-motivated Work with a mentor to help develop skillset and GFI values
Soft Skills
Excellent communication and interpersonal skills Highly self-motivated and directed Proven analytical and problem-solving abilities Solutions focused Ability to multi-task and organize and prioritize deadlines accordingly Able to meet deadlines and follow clear instructions Exhibit professional appearance and demeanor at all times
Preferred
College Diploma, Degree in Computer Science, or equivalent experience Experience working with third party vendors Microsoft, CompTIA, Cisco and other Certifications
Benefits
401(k) matching Dental insurance Employee assistance program Employee discount Paid time off immediately available upon hire Flexible spending account Health insurance Health savings account Life insurance Referral program Vision insurance
Work Environment
Hybrid Work Arrangement: You have the option to work from our office or from home. This flexibility allows you to balance your work and personal life effectively. Office Work: If you choose to work from the office, you will benefit from a collaborative environment, access to office resources, and face-to-face interactions with your colleagues. Remote Work: If you prefer to work from home, you will need a reliable internet connection and a quiet, distraction-free workspace. You will be expected to maintain regular communication with your team and adhere to company policies.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer Hardware Manufacturing Referrals increase your chances of interviewing at GFI Digital by 2x Part Time Tier 1 Technical Support Analyst - 76533
Part Time Tier 1 Technical Support Analyst - 76533
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St Louis, MO $142,900 - $266,000 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Serve as Tier I and first point of escalation for clients seeking technical assistance over the phone and ticketing system regarding mission-critical client issues, including outages, security incidents, or infrastructure failures Able to multitask in a fast-paced environment by taking a high volume of phone calls, while creating service desk tickets Comfortable with remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop/software Issues) 1-2 years in a similar role of IT support Setup and install Microsoft Office Suite, and other Windows applications Troubleshooting Windows workstations and applications Experience with Anti-virus/malware software and remediation processes Support various email systems (O365, GSuite) using SPAM filtering tools (Barracuda, Mimecast, Defender, Graphus) Knowledge of network switches, firewalls and access points Basic support for MFPs, Printers, Scanners, and other office technologies Provide third party vendor management assistance Ensure that Service Level Agreements are met for all customers Ability to effectively prioritize and execute tasks in a high-pressure environment Strong documentation skills with the ability to accurately document information related to client environments and issue resolution Acute attention to detail Ability to absorb and retain information quickly Highly self-motivated Work with a mentor to help develop skillset and GFI values
Soft Skills
Excellent communication and interpersonal skills Highly self-motivated and directed Proven analytical and problem-solving abilities Solutions focused Ability to multi-task and organize and prioritize deadlines accordingly Able to meet deadlines and follow clear instructions Exhibit professional appearance and demeanor at all times
Preferred
College Diploma, Degree in Computer Science, or equivalent experience Experience working with third party vendors Microsoft, CompTIA, Cisco and other Certifications
Benefits
401(k) matching Dental insurance Employee assistance program Employee discount Paid time off immediately available upon hire Flexible spending account Health insurance Health savings account Life insurance Referral program Vision insurance
Work Environment
Hybrid Work Arrangement: You have the option to work from our office or from home. This flexibility allows you to balance your work and personal life effectively. Office Work: If you choose to work from the office, you will benefit from a collaborative environment, access to office resources, and face-to-face interactions with your colleagues. Remote Work: If you prefer to work from home, you will need a reliable internet connection and a quiet, distraction-free workspace. You will be expected to maintain regular communication with your team and adhere to company policies.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer Hardware Manufacturing Referrals increase your chances of interviewing at GFI Digital by 2x Part Time Tier 1 Technical Support Analyst - 76533
Part Time Tier 1 Technical Support Analyst - 76533
St Louis, MO $95,500 - $140,300 1 week ago Retail Banking Associate/ Banking Specialist
Chesterfield, MO $87,050 - $131,450 5 days ago Healthcare Analyst – Employee Health & Benefits
Threat Detection and Response Senior Manager
St Louis, MO $142,900 - $266,000 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr